Communication Centre

1. Overview

The Communication Centre is a centralized feature in Bsharp Converse that allows admins to send emails and in-app notifications to users. It helps organizations communicate important updates, reminders, and announcements to the right audience at the right time. Messages can be targeted based on modules, forms, or specific users, ensuring relevant and effective communication.

2. When to Use

Use the Communication Centre when you want to:

Send email communications to users

Send in-app notifications for quick updates

Remind users about pending modules or forms

Notify selected users or all users at once

Share urgent or time-sensitive information

Track communication status (Draft / Successful)

3. Concepts

Communication Centre – A hub to manage all email and notification communications

Email – Sends messages to users’ registered email addresses

Notification – Sends in-app notifications visible inside the platform

Sender Name – Name shown to users as the message sender

Subject / Notification Title – Headline of the communication

Message Body – Main content of the email or notification

User Selection – Method used to choose recipients

Draft – Saved communication not yet sent

Successful – Communication successfully delivered

4. Set Up Guide

Step 1: Open Communication Centre

Click the Menu (☰) icon.

Select Communication Centre from the left navigation panel.

You will see the communication list page with:

Date

Type

Category 1

Category 2

Subject

Status

Step 2: Create a New Communication

Click + Create on the top-right.

Choose one option:

Email

Notification

Step 3: Configure Email Communication

Enter Sender Name.

Enter Email Subject.

Enter Email Body (rich text editor available).

Step 4: Configure Notification Communication

Enter Sender Name.

Enter Notification Title.

Enter Notification Message.

Step 5: Select Users (Mandatory)

Choose one of the following methods:

Option 1: Module

Select Module

Choose the module

Notification/email goes to users mapped to that module

Option 2: Form

Select Form

Choose the published form

Message goes to users associated with that form

Option 3: Manual Selection

Select Manual Selection

Click Select Users

Choose:

Individual Users

By Attributes

Or click Assign to All Users

Step 6: Save or Send

Click Save Draft to send later

Click Send to deliver immediately

Click Cancel to discard

5. User View

Email: Users receive the message in their email inbox

Notification: Users see the notification inside the app

Notifications are visible under the user’s notification panel

Email content appears exactly as configured by the admin

6. Reporting

Admins can track communication status from the Communication Centre list:

Draft – Not sent

Successful – Sent successfully

Additional details available:

Date and time sent

Communication type (Email / Notification)

Target category (Users / Module / Form)

7. Best Practices

Keep subjects and titles short and clear

Use notifications for urgent updates

Use emails for detailed communication

Verify user selection before sending

Test using a small user group when needed

Use Draft option to review content before sending

8. Related Links / FAQs

Q: Can I edit a communication after sending?No. Sent communications cannot be edited.

Q: Can I send to all users at once?Yes, using Manual Selection → Assign to All Users.

Q: Can I save and send later?Yes, use Save Draft.

Q: Can the same message be sent as both email and notification?Yes, create separate entries for Email and Notification.

9. Version Notes

Last Updated: 26 Dec 2025