Features
Everything you need to know about Converse features.
Content
Make your learning impactful, structured, and easy to deploy. The Content feature in Bsharp Converse lets you create, organize, and deliver engaging learning content effortlessly.
What is Bsharp Converse Content?
Bsharp Converse Content is a smart learning content deployment engine. It helps you turn documents, images, videos, quizzes, and more into structured, multilingual training experiences. With the built-in AI authoring tool, Learnbee, you can also convert existing training PDFs into interactive modules—with auto-generated quizzes, voiceovers, translations, and more.
How to Deploy a Content?
📝 Set Basic Details
Fill in the key info that defines your content module:
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Name, Description, and Image
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Associate with: Skill, Sub-skill, Product Family, Product
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Add: Tags, Module Type, Module Importance
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Set: Language, Estimated Time
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Set Pre-requisites and Equivalent Courses
🗂️ Structure Your Content
Break content into Sections → Pages → Cards
Types of Content Cards:
a) Text and Image: Add your own text or simply prompt the AI Co-pilot to generate it from your documents or the web, helping you save time and build diverse, engaging formats.
B) Video: Upload your own videos to bring learning to life through powerful visual storytelling.
C) PDF: Upload PDFs — learners can view and download them, letting you share valuable learning resources easily.
D) Quiz: Add questions manually or bulk upload from a question pool. Configure pass percentage, attempts, feedback toggles, time limits, and shuffling—giving you full control to evaluate learning and reinforce understanding effectively.
E) Learnbee: Use the built-in AI authoring tool to convert your training documents into interactive learning modules. Generate voiceovers, quizzes, branching paths, and flipcards instantly, and translate content into 12+ languages—making content creation fast, multi-lingual, and scalable.
⚙️ Content Setting
Add finishing touches before deployment.
- Assign Points to each page
- Lock modules in order
- Make sections mandatory
- Preview the full module
📤 Assign and Share
Choose who sees the content:
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Assign to All Users or individual participants. You can also assign modules by Attributes.
- Choose a name for your attribute set, choose the desired attribute, such as Country, and assign the desired value. This deploys the content to all users mapped to that attribute.
- You can choose multiple attributes.
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Edit your Content
Follow these easy steps to modify your content:
- Click the three dots after hovering over the module.
- Select edit, then modify your content as per your requirements.
- You may change your text/images, delete existing documents, or upload new ones.
🚀 How to share your learning content over WhatsApp:
Follow these easy steps to share your learning content on WhatsApp.
Step 1: Once you have deployed your content, click on the three dot on your module.
Step 2: Select 'Send WhatsApp'
Step 3: And click send on the 'Content Launch WhatsApp Communication'
That’s it — your content is now shared on WhatsApp in just a few clicks!
📊 Reports
Accessing Reports
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Click the three-dot menu on a deployed module.
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Select Reports.
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Reports Dashboard
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Module Selection: Choose your module from the dropdown.
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Date Range: Set a date range to filter the data.
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Attribute Filter: Narrow your report using attributes like role, location, etc.
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Share: Share reports directly with selected users.
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Module Consumption Graph
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Visualize user completion through bar or line charts (toggleable).
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View percentage completed, modules delivered, and total time spent.
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User Completion Status
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Individually check user completion status through the provided dropdown.
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Learning Object Report
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Detailed insights into user interaction with content types (Video, PDF, Quiz).
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Download reports by selecting specific columns.
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Attribute Filtering
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Filter report data using multiple attributes and their corresponding values.
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Select attributes and values from dropdowns and apply them for refined reporting.
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Sharing Reports
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Share report access directly with users.
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Optionally grant users access to all module reports.
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Track report-sharing history and revoke access if necessary.
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FAQs
1. How do I create a learning module in Bsharp Converse Content?
Start by filling in the basic details (name, description, image, associated skills/products, tags, language, estimated time), then structure your content using sections, pages, and cards.
2. What types of content cards can I use in a module?
You can add Text & Image cards, Video cards, PDF cards, Quizzes, or auto-generate content using the Learnbee AI authoring tool.
3. How does Learnbee enhance content creation?
Learnbee helps convert training documents into multilingual, interactive modules with features like voiceovers, flipcards, branching logic, and AI-generated quizzes.
4. Can learners download PDFs added to a module?
Yes, any PDF uploaded within the module can be viewed and downloaded by learners directly.
5. How do I share a content module on WhatsApp?
After deploying the module, click the three-dot icon, select Send WhatsApp, and click Send on the prefilled message to share instantly.
6. Can I restrict module visibility to specific users?
Yes, you can assign content to all users or filter access based on attributes like department, designation, or region.
7. What information does the Reports dashboard provide?
The Reports section shows module completion rates, time spent, content type usage (video, quiz, PDF), and allows you to filter by user attributes and timeframes.
8. How can I view individual user completion details?
Use the User Completion Status dropdown to check each user’s progress through the module.
9. Can I share report access with other users?
Yes, you can share specific report access or all module reports with selected users and track or revoke access later.
10. Is there a way to download detailed reports?
Absolutely. Use the Learning Object Report section to select columns and download detailed reports on user engagement with each content type.
Additional Resources:
https://www.bsharpcorp.com/converse/content/
https://www.bsharpcorp.com/converse/learnbee/
https://www.bsharpcorp.com/converse/quiz/
Answers
Bsharp Converse Answers provides quick, AI-driven responses from your knowledge base, enabling teams to access information instantly and work smarter.
Getting Started
What is Answers?
Answers in Bsharp Converse is an AI-driven chatbot that gives frontline teams instant, secure access to company knowledge—product catalogs, process guidelines, and policies. Converse lets you create channels, upload your knowledge base, and get answers, instantly.
What is a Channel?
Channels are structured spaces where you can organize and manage your company's knowledge base. Each channel is dedicated to a specific category of documents, making it easy for your frontline team to access relevant information quickly. Each channel contains curated documents or knowledge bases focused on specific topics.
Benefits :
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Centralized Knowledge: Consolidate all documents related to a specific domain.
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Targeted AI Responses: AI generates precise answers based on channel-specific information.
Step-by-Step Guide: Setting Up a Channel
1. Creating a Channel:
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Go to the Answers section in the left-side feature panel.
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Click on the Add (+) button.
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Enter a clear, meaningful Channel Name.
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Provide a brief, descriptive Bot Name and Description relevant to its intended use. The Description is important as it determines how your bot behaves, so configure it accordingly. For example, "You are a Trainer. You answer user questions precisely and accurately based on the uploaded Knowledge Base. If the information is not available, inform the user. Your answers start with an opening statement followed by bullet points."
2. Customize Your Bot:
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Define your bot’s characteristics clearly:
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Select Channel Weightage (Low: 1, Medium: 5, High: 10).
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Choose the response Style (Factual, Balanced, Creative).
3. Select a Response Style:
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Use the slider to define how your bot will answer:
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Factual (0): Precise, accurate, and only information from your knowledge base
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Balanced (0.5): A blend of creativity and accuracy.
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Creative (1): Engaging and imaginative responses.
4. Set the Tone:
Choose from various tones to match your audience and purpose:
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Neutral: Clear and objective
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Humorous: Fun and engaging
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Empathetic: Compassionate and supportive
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Informative: Educational and straightforward
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Sarcastic: Clever and witty, with subtle humor
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Playful: Light-hearted, engaging
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Friendly: Warm, welcoming, approachable, supportive, and conversational.
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Professional: Polite, respectful, formal, concise, and business-oriented.
5. Suggested Prompts:
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Define up to 10 suggested questions or conversation starters.
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These help users quickly engage and find relevant information or explore key features.
After this, you may choose whether to publish your channel to all users in your organization, or just yourself.
6. Upload Content:
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Click “Upload Document” to add files your bot will use.
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Types of uploads:
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Documents: Direct uploads via the laptop icon.
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Weblinks: Link to external web pages (single-page content only).
You can upload any number of documents, one at a time, with no size constraint. Supported formats include .ppt, .pdf, .txt, and .docx. Once completed, click the “Upload” button.
Alternatively, you may directly connect to a web link. Once completed, click the “Process Weblinks” button.
Note:
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Converse only processes the content of the linked page, not subsequent pages.
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Some sites may restrict automated reading, resulting in blank responses.
If in any event, you feel Converse is not answering queries in accordance with your requirement, please select “Regenerate Data” to allow Converse to reprocess your document(s).
For a guide on how to easily manage/monitor your channels, to either manage knowledge bases or publish/un-publish them, visit Channel Setup.
Getting Started With Using Answers:
Once completed, click the "Save and Chat" button to immediately start interacting with your character/bot of the respective channel and explore answers tailored to your needs. Simply engage with it and receive the answers to your queries in a conversational manner.
Proceed with using the prompt bar to ask queries to your bot of the respective channel to get your answers.
FAQs
1. What is Answers?
Answers is an AI-driven chatbot that provides teams with quick and accurate responses from the company’s knowledge base.
2. How does Answers work?
Users can ask natural language questions, and the AI retrieves relevant information from uploaded documents and web links within predefined channels.
3. What are Channels in Answers?
Channels are structured spaces where knowledge bases are organized based on topics, ensuring users get targeted and relevant answers.
4. How do I create a new Channel in Answers?
Go to the Answers section, click the Add (+) button, enter a name and description, set bot characteristics, and upload knowledge documents.
5. Can I customize how my bot responds in Answers?
Yes, you can adjust response weightage (Low, Medium, High) and select a response style—Factual, Balanced, or Creative.
6. What tone options are available for responses in Answers?
The AI can respond in various tones like Neutral, Humorous, Empathetic, Informative, Sarcastic, Playful, Friendly, or Professional.
7. What types of content can be uploaded for Answers to use?
Supported formats include .ppt, .pdf, .txt, .docx, and web links (single-page content only).
8. How do I ensure Answers provides the most relevant responses?
Organize documents properly within relevant channels and define suggested prompts to guide users in finding key information.
9. What should I do if Answers provides incorrect or blank responses?
Use the “Regenerate Data” option to reprocess the uploaded documents and ensure accurate responses.
10. Can Answers be restricted to specific users?
Yes, you can choose to make channels available to all users in your organization or limit access to specific individuals.
Additional Resources:
https://www.bsharpcorp.com/blogs/5-ways-instant-answers-can-help-your-teams-everyday-tasks/
https://www.bsharpcorp.com/blogs/instant-answers-clarity-in-seconds-with-google-chat/
Learning Cards
Bsharp Converse Learning Cards transform key topics into engaging, AI-generated cards with images and voiceovers, making learning quick, interactive, and effective.
Getting Started
What are Learning Cards?
Learning Cards are quick, bite-sized, AI-powered content created by Converse directly from your knowledge base. Generate up to 5 cards instantly with captivating images and clear voiceovers—perfect for everyday learning. They help your team efficiently grasp and retain critical information by leveraging continuous learning.
Key Benefits:
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Enhanced Engagement: Engaging visual and audio content.
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Time Efficiency: Instantly create detailed educational material.
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Easy Customization: Quickly adjust content to match your exact needs.
Step-by-Step Guide: Creating Learning Cards
1. Accessing Learning Cards:
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Set up a channel and upload your knowledge base. Navigate to the channel you want to generate Learning Cards for. Click the Generate Learning Cards section.
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2. Defining Your Learning Card:
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Tags are identifiers used to categorize and structure learning content for better discovery and tracking
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Converse will suggest initial tags based on channel content. You may add additional tags manually using the field at the top right.
Prompt
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Enter a specific prompt describing the topic or details you want Converse to use for generating your learning card.
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Select the number of cards you wish to generate (ranging from 1 to 5).
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Some prompt examples are:
“5 key benefits of our product”
• “Steps to handle customer objections”
• “Best practices for effective sales communication”
• “How to troubleshoot common technical issues”
• “Key compliance guidelines to follow"
3. Generating Learning Cards:
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Click the arrow on the prompt bar to initiate card generation.
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Converse produces your requested number of Learning Cards.
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Once your cards are generated, you may either delete them, or use the edit button to further modify your content.
4. Reviewing and Editing Cards:
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Navigate through generated cards using the arrow buttons.
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Make any desired final changes to the card content.
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Modify images by:
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Clicking the edit button on the bottom right of the card image.
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There are options to either generate an image with a prompt, by uploading a desired image from your local file system or entering an image URL.
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Add voiceovers by:
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Clicking Add Voiceover.
5. Adding and Customizing Voiceovers:
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Adjust the voiceover text according to your needs.
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Select your desired language from the available options.
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Choose between male and female voiceover types
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Playback and regenerate voiceover if required
6. Finalizing and Publishing:
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Preview your Learning Cards thoroughly using the eye icon.
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Should you wish to delete any card, use the delete button
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If satisfied, click Publish.
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To view all published cards, navigate to the Cards Tab within the respective channel of Answers.
FAQs
earning Cards are AI-generated, bite-sized educational content with images and voiceovers, created directly from your knowledge base.
2. How do Learning Cards help in learning?
They provide quick, engaging, and interactive content that enhances knowledge retention with visuals and voiceovers.
3. How can I generate Learning Cards?
• Navigate to the desired channel.
• Click on Generate Learning Cards.
• Enter a prompt and select the number of cards (1 to 5).
• Click the arrow to generate cards instantly.
4. What are Tags in Learning Cards?
Tags help categorize and organize learning content for easy discovery and tracking. Converse suggests initial tags based on channel content, and users can manually add more.
5. Can I customize Learning Cards after generation?
Yes, you can edit the text, modify images, and add or adjust voiceovers before publishing.
6. How do I edit the images on a Learning Card?
• Click the edit button on the image.
• Generate a new image with a prompt, upload an image, or enter an image URL.
7. How can I add or modify a voiceover in Learning Cards?
• Click Add Voiceover on the card.
• Adjust the voiceover text, select a language, and choose between male or female voice types.
• Playback and regenerate the voiceover if needed.
8. What are some standard prompts for generating Learning Cards?
• “5 key benefits of our product”
• “Steps to handle customer objections”
• “Best practices for effective sales communication”
• “How to troubleshoot common technical issues”
• “Key compliance guidelines to follow”
9. How can I delete or modify Learning Cards?
You can delete a card using the delete button or modify its content by clicking Edit before publishing.
10. Where can I find my published Learning Cards?
All published Learning Cards are available under the Cards Tab within the respective channel in Answers.
Additional Resources:
https://www.bsharpcorp.com/blogs/why-learning-cards-are-the-future-of-workplace-training/
https://www.bsharpcorp.com/converse/learning-cards/
Coaching
Bsharp Converse Coaching allows Coaches and Coachees to have a step by step guided interaction over time to help the Coachee acquire a skill.
What is Bsharp Converse Coaching?
Bsharp Converse Coaching is an AI powered coaching system designed to easy and streamline the coaching process. It enables coaches to set clear goals and milestones, generate tasks with AI, and monitor progress, ensuring coachees acquire desired skills efficiently.
How to Deploy a Coaching?
👤 Assign Who to Coach & Assign Observers:
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- Identify the coachee(s) who will participate in the coaching session.
- Assign observers, if necessary, to monitor and provide feedback throughout the coaching process.
✍️ Add Tasks or Generate with AI Co-Piolt:
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- Manually create specific tasks tailored to the coachee's development needs or,
- Utilize the AI Copilot feature to generate tasks automatically based on your requirement.
🏷️ Set Coaching Tags:
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- Define the categories, skills, and subskills that the coaching session will focus on.
- Align the coaching objectives with the company's core values to ensure consistency and relevance.
🚀 And Deploy:
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- Deploy the coaching plan to the coachee(s), initiating the structured development process.
- The learners will be notified of the new coaching session deployed to them and start learning.
Save Coaching Sessions as Templates: Bsharp Converse allows coaches to save customized coaching sessions as templates, facilitating the replication of effective coaching strategies for future use.
How Coaches Can Track Progress:
📩 Learner Notifications
Coachees receive immediate notifications upon the deployment of new coaching sessions.
✅ Task Completion Tracking
Coachees can mark tasks as completed, allowing coaches to verify progress and provide timely feedback.
💬 Discussion Forum
A dedicated chat feed is enabled for seamless communication between coaches and coachees, and for sharing documents.
🏁 Session Completion
Coaches can mark coaching sessions as completed or drop them as needed, maintaining control over the process.
Check out how Coaching works on Google Chat
Check Out Blogs On Bsharp Coaching
How AI is Changing the Way Coaches/ Managers Support and Develop Their Teams
Creator Mode
Bsharp Converse Creator Mode empowers teams to generate content effortlessly with AI, transforming ideas into structured drafts for faster and smarter creation.
Getting Started
What is Creator Mode?
Creator Mode in Converse enables designated creators to quickly generate tailored content from the company’s knowledge base and web pages.
Roles Benefiting from Creator Mode:
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Marketers: Rapidly generate campaign ideas and optimize content.
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Trainers: Easily create engaging training modules and assessments.
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Content Creators: Quickly produce optimized content and training materials.
Step-by-Step Guide: Setting Up a Channel
1. Assign Creators:
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Admins designate specific team members as Creators. This may be done from User Management.
Setting Up Your Creator Channel:
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Go to the Creator Mode section in the left-side feature panel.
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Click on the Add (+) button.
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Enter a clear, meaningful Channel Name.
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Provide a brief, descriptive Bot Name and Description relevant to its intended use.
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Provide a brief, descriptive Bot Name and Description relevant to its intended use. The Description is important as it determines how your bot behaves, so configure it accordingly. For example, "This bot provides concise, precise answers exclusively from uploaded artifacts. If no explicit answer is found, it responds with 'I do not know' Responses follow a format with an introductory paragraph and main content presented in bullet points".
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2. Customize Your Bot:
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Define your bot’s characteristics clearly:
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Select Channel Weightage (Low: 1, Medium: 5, High: 10).
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Choose the response Style (Factual, Balanced, Creative).
3. Select a Response Style:
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Use the slider to define how your bot will answer:
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Factual (0): Precise, accurate, and only information from your knowledge base
-
Balanced (0.5): A blend of creativity and accuracy.
-
Creative (1): Engaging and imaginative responses.
4. Set the Tone:
Choose from various tones to match your audience and purpose:
-
Neutral: Clear and objective
-
Humorous: Fun and engaging
-
Empathetic: Compassionate and supportive
-
Informative: Educational and straightforward
-
Sarcastic: Clever and witty, with subtle humor
-
Playful: Light-hearted, engaging
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Friendly: Warm, welcoming, approachable, supportive, and conversational.
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Professional: Polite, respectful, formal, concise, and business-oriented.
5. Suggested Prompts:
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Define up to 10 suggested questions or conversation starters.
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These help users quickly engage and find relevant information or explore key features.
After this, you may only publish the creator Mode channel to yourself, as creator Mode is a private channel.
6. Upload Content:
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Click “Upload Document” to add files your bot will use.
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Types of uploads:
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Documents: Direct uploads via the laptop icon.
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Weblinks: Link to external web pages (single-page content only).
You can upload any number of documents, one at a time, with no size constraint. Supported formats include .ppt, .pdf, .txt, and .docx. Once completed, click the “Upload” button.
Alternatively, you may directly connect to a web link. Once completed, click the “Process Weblinks” button.
Note:
-
Converse only processes the content of the linked page, not subsequent pages.
-
Some sites may restrict automated reading, resulting in blank responses.
If in any event, you feel Converse is not answering queries in accordance with your requirement, please select “Regenerate Data” to allow Converse to reprocess your document(s).
Getting Started with Using Creator Mode:
Once completed, click the "Save and Chat" button to immediately start interacting with your character/bot of the respective channel and explore answers tailored to your needs. Simply engage with it and receive the answers to your queries in a conversational manner.
Proceed with using the prompt bar to ask queries to your bot of the respective Creator Mode channel to get your answers.
FAQs
1. What is Creator Mode in Bsharp Converse?
Creator Mode enables designated team members to quickly generate tailored content using the company’s knowledge base and web pages.
2. Who can use Creator Mode?
Only team members assigned as Creators by admins can access and use Creator Mode.
3. What roles benefit from using Creator Mode?
• Marketers: Generate campaign ideas and optimize content.
• Trainers: Create engaging training modules and assessments.
• Content Creators: Quickly produce structured content and learning materials.
4. How do I assign a Creator in Converse?
Admins can designate specific users as Creators through the User Management section.
5. How do I create a Creator Channel?
Navigate to the Creator Mode section, click on Add (+), enter a Channel Name, and provide a Bot Name and Description.
6. Can I customize the bot’s response style in Creator Mode?
Yes, you can adjust the bot’s response style to Factual, Balanced, or Creative, depending on your needs.
7. What tone options are available in Creator Mode?
You can select from various tones like Neutral, Humorous, Empathetic, Informative, Sarcastic, Playful, Friendly, and Professional.
8. What type of content can be uploaded in Creator Mode?
Supported formats include .ppt, .pdf, .txt, .docx, and single-page web links.
9. Is Creator Mode content private or public?
Creator Mode is a private channel, meaning only the assigned Creator has access to it.
10. What should I do if the bot is not generating accurate responses?
Use the “Regenerate Data” option to reprocess uploaded documents and ensure accurate responses.
Additional Resources:
https://www.bsharpcorp.com/converse/creator-mode/
AI Open Library
Explore our curated library of 10,000+ videos anytime. Let our AI know your what you want to learn, and it will provide tailored recommendations.
Getting Started
What is Open Library?
Open Library is an integrated learning platform within Converse, offering thousands of curated video topics. It helps teams discover relevant, targeted learning content through intuitive conversations with the Copilot bot.
Key Benefits:
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Curated Content: Access thousands of expert-selected topics.
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Personalized Learning: Receive customized content recommendations based on specific learning objectives.
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Efficiency: Save time with targeted content suggestions delivered instantly.
Step by Step Guide: How to Use Open Library
1. Navigate to Open Library:
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Click the Open Library feature.
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You will be navigated to a page with several modules available.
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You may search for the topic you desire by using the keyword search on the top right or initiate a conversation with the bot at the top of the page to receive recommendations.
2. Specify Your Learning Needs:
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Clearly communicate your learning interests or objectives.
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Example prompt: "I want to learn about effective sales strategies." Click “Ask Copilot”.
3. Receive Tailored Recommendations:
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Open Library provides personalized video content recommendations matching your stated learning goals.
4. Engage with Curated Content:
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Choose from the recommended video topics presented.
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Start learning directly within the Open Library interface.
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Watch the videos
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You may switch between videos in a module by interacting with the playlist on the right-hand side.
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You may also view information on the selected module from the “About” tab.
5. Track Progress and Continue Learning:
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Keep track of your progress directly within Open Library, as the bot remembers your skillset and has the ability to make recommendations accordingly.
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Revisit and explore additional recommended topics anytime.
FAQs
1. What kind of videos can I find in Open Library?
Open Library offers 10,000+ curated videos covering a wide range of professional and skill-based topics.
2. How do I find specific topics in Open Library?
You can either use the keyword search on the top right or ask the Copilot bot to suggest personalized content based on your interests.
3. Can I track which videos I’ve already watched?
Yes, Open Library tracks your learning progress and suggests new content based on what you’ve previously viewed.
4. Can I ask the Copilot bot general questions, or must they be specific?
You can ask general or specific learning queries. The more precise your request, the better tailored the recommendations.
5. How often is the Open Library updated with new content?
Content is regularly updated to ensure relevance and include the latest insights and trends.
6. Can I switch between videos within the same module?
Yes, videos within a module can be switched easily using the playlist provided on the right-hand side.
7. How personalized are the recommendations provided by Copilot?
Recommendations are highly personalized, tailored to your stated interests and previous learning history.
8. Is the Open Library accessible on mobile devices?
Yes, Open Library is fully responsive and accessible on desktops, tablets, and mobile devices.
9. Can I view additional details about the videos or modules?
Yes, clicking the “About” tab provides additional information about the selected module and videos.
10. Can I revisit previously recommended content?
Absolutely. You can revisit any previously recommended videos at any time through the Open Library interface.
Additional Resources:
https://www.bsharpcorp.com/blogs/your-go-to-learning-hub-open-library/
https://www.bsharpcorp.com/converse/ai-open-library/