Integrations

Everything you need to know about Bsharp Converse integrations.

• How to Use Converse with Google Chat
• How to Use Converse on WhatsApp

How to Use Converse with Google Chat

1. Overview

Converse works inside Google Chat, allowing users to access learning content, view assigned tasks, ask questions, participate in polls, receive notifications, and engage with team activities without leaving their chat workspace.

2. When to Use This?

• When teams use Google Chat as their primary collaboration tool

• When users want quick access to learning and tasks without leaving chat

• When managers want to engage teams using badges, polls, and reminders

• When onboarding new users into Converse via Google Chat

3. Concepts

• Converse Bot – The assistant added to Google Chat

• Slash Commands – Commands used to trigger Converse actions

• Chat Cards – Structured responses shown in chat

• Notifications – Automated alerts sent by Converse

• Direct Message (DM) – One-to-one chat with Converse

• Space – Group chat where Converse is added

4. Set Up Guide

Add Converse to Google Chat

1. Open the Google Chat application.

2. Go to Apps and click Find an App.

3. Search for Bsharp Converse.

4. Click Add.

5. Choose Add to DM (single chat) or Add to Space (group chat).
   

Converse is now available in the selected chat or space.

5. User View

Users interact with Converse by typing slash commands in Google Chat.
Converse responds with messages or cards inside the chat.
For learning-related actions, users are redirected to the Converse web application to complete the content.

6. Reporting

Reporting is not available within Google Chat.
All reports related to learning, engagement, and usage are available in the Converse web application → Reports section.

Feature Commands

/Answers

Description: Ask questions and get instant answers from the organization’s knowledge base.
How it works: Type /Answers followed by a question to receive responses in chat.

/Give_badge

Description: Award badges to recognize a colleague’s contribution.
How it works: Trigger the command and select the colleague to send a badge.

/Create_poll

Description: Create quick polls to collect team feedback.
How it works: Launch a poll and gather responses directly in chat.

/Tasks

Description: View tasks assigned to you.
How it works: Displays the latest tasks mapped to the user.

/Learning

Description: Access assigned learning content.
How it works:

• Search content – Search learning by keyword

• Your latest content – View recently assigned learning
  
  Selected content redirects the user to Converse for completion.

Help Command

/Converse_help

Description: Get guidance on using Converse commands.
How it works: Displays help information and available commands inside chat.

Reminders and Notifications

Converse automatically keeps users informed through Google Chat notifications.

• Learning reminders: Alerts for newly assigned learning content

• Notifications for:

  • Content published

  • Learning pathways published

  • Tasks assigned

  • Badges awarded

  • Birthday and Work anniversaries
    
    

These notifications appear directly in Google Chat.

Onboarding Your Team

1. After admin signup, a Join Now card is sent in Google Chat or space.

2. Team members click Join Now to access Converse.

3. Admins can also share a direct invite link with users outside the space.

Once joined, users can access all Converse features directly from Google Chat.

To allow teammates to automatically join without needing your approval, ensure that the 'Allow users of the same domain to join automatically' setting is enabled.

7. Best Practices & Tips

• Add Converse to active team spaces

• Encourage consistent use of slash commands

• Use badges and polls to improve engagement

• Keep notifications enabled for timely updates

8. Troubleshooting / FAQs

Q: Can learning be completed inside Google Chat?
No. Learning is accessed from chat but completed in the Converse web app.

Q: Can Converse be added to multiple spaces?
Yes, Converse can be added to multiple Google Chat spaces.

Q: Where can I get support?
Email converse.support@bsharpcorp.com

9. Version Notes

Last Updated: 08 Jan 2026

How to Use Converse on WhatsApp

1. Overview

This guide explains how users can receive and access learning modules through the Converse WhatsApp bot, enabling learning delivery and consumption directly via WhatsApp.

2. When to Use

• When users prefer WhatsApp as their primary communication channel

• When learning modules are shared via WhatsApp notifications

• When users want quick access to assigned courses from WhatsApp

• When users want to ask questions and receive instant answers via chat

3. Concepts

• Converse WhatsApp Bot – The official Bsharp Converse bot on WhatsApp

• Learning Notification – WhatsApp message sent when learning is launched

• View Courses – Entry option to access assigned learning

• Ask a Question – Option to get instant answers from knowledge channels

• OTP Login – Secure login method used when accessing learning content

4. Set Up Guide

Complete Your Profile (One-time setup)

1. Log in to Bsharp Converse.

2. Go to the Profile section (top right).

3. Add your mobile number in the Profile section.
   

This step is required to receive WhatsApp notifications.

Launch Learning Modules via WhatsApp (Admin Action)

1. Ensure the learning module is assigned and published.

2. Click the three dots on the module card.
   

3. Select Send Reminder.
   

4. You are redirected to the Training Reminder page.
   

5. Choose WhatsApp as the notification channel.
   

6. Click Send.
   

The learner will receive the learning notification on WhatsApp.

5. User View

• Users receive a WhatsApp notification when learning is sent.

• The notification includes a Learn Now link.
  

• Clicking Learn Now opens the module with OTP login.

• Learning is completed in the Converse web experience after login.

Access Converse WhatsApp Bot (Learner Action)

1. Open WhatsApp and open the chat with Bsharp Converse.

2. Type Hi or Help in the chat.

3. Select View Courses from the options shown.

4. Choose one of the following options:

   • Your Latest Courses – to view recently assigned learning.

   • Search Your Course – to search for a course by name.

5. If Your Latest Courses is selected, choose a course from the list displayed.

6. If Search Your Course is selected, type the course name and then select the course from the list shown.

7. Receive the course link directly in the WhatsApp chat.

8. Click the course link to open the learning module and complete it.
     

Instant Answers (Ask a Question)

1. Open the Bsharp Converse WhatsApp chat.

2. Type Help.

3. Select Ask a Question.

4. Select a Channel (example: Cyber Securities).

5. Type your question.

6. Receive the response directly in WhatsApp.
   

7. Choose Yes or No if prompted for more questions.

6. Reporting

• Reporting is not available inside WhatsApp.

• All learning, engagement, and completion reports are available in:
  Converse Web Application → Reports.
  https://converse.bsharpcorp.com/celebrate/user-report-page
  

7. Best Practices & Tips

• Ensure mobile numbers are updated correctly in profiles

• Use WhatsApp reminders for faster learner engagement

• Encourage learners to use View Courses regularly

• Use Ask a Question for quick knowledge access

8. Troubleshooting / FAQs

Q: Can learning be completed fully inside WhatsApp?
No. WhatsApp provides access and notifications. Learning is completed after OTP login.

Q: Can users edit WhatsApp reminder messages?
No. WhatsApp reminder messages are not editable.

Q: What if the user does not receive WhatsApp notifications?
Verify the mobile number is added correctly in the profile.

9. Related Links

• Converse Web Application

• Learning Module

• Instant Answers

• Reporting 

10. Version Notes

Last Updated: 08 Jan 2026

---