# Integrations

# How to Use Converse with Google Chat

### <span style="color: rgb(53, 152, 219);">**1. Overview**</span>

Converse works inside Google Chat, allowing users to access learning content, view assigned tasks, ask questions, participate in polls, receive notifications, and engage with team activities without leaving their chat workspace.

<iframe allowfullscreen="allowfullscreen" height="314" src="https://www.youtube.com/embed/10iGqVqUxb0?si=kiRyaAbUGjiheSmz" width="560"></iframe>

### <span style="color: rgb(53, 152, 219);">**2. When to Use This?**</span>

- When teams use Google Chat as their primary collaboration tool
- When users want quick access to learning and tasks without leaving chat
- When managers want to engage teams using badges, polls, and reminders
- When onboarding new users into Converse via Google Chat

### <span style="color: rgb(53, 152, 219);">**3. Concepts**</span>

- **Converse Bot** – The assistant added to Google Chat
- **Slash Commands** – Commands used to trigger Converse actions
- **Chat Cards** – Structured responses shown in chat
- **Notifications** – Automated alerts sent by Converse
- **Direct Message (DM)** – One-to-one chat with Converse
- **Space** – Group chat where Converse is added

### <span style="color: rgb(53, 152, 219);">**4. Set Up Guide**</span>

##### <span style="color: rgb(53, 152, 219);">Add Converse to Google Chat</span>

1. Open the **Google Chat** application.
2. Go to **Apps** and click **Find an App**.
3. Search for **Bsharp Converse**.
4. Click **Add**.
5. Choose **Add to DM** (single chat) or **Add to Space** (group chat).  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-0oljzcws.png)

Converse is now available in the selected chat or space.

### <span style="color: rgb(53, 152, 219);">**5. User View**</span>

Users interact with Converse by typing slash commands in Google Chat.  
Converse responds with messages or cards inside the chat.  
For learning-related actions, users are redirected to the Converse web application to complete the content.

### <span style="color: rgb(53, 152, 219);">**6. Reporting**</span>

Reporting is **not available within Google Chat**.  
All reports related to learning, engagement, and usage are available in the **Converse web application → Reports** section.

#### **<span style="color: rgb(53, 152, 219);">Feature Commands</span>**

#### **`/`**`<span style="color: rgb(53, 152, 219);">Answers</span>`

**Description:** Ask questions and get instant answers from the organization’s knowledge base.  
**How it works:** Type `/Answers` followed by a question to receive responses in chat.

![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-uqfude11.png)

#### `<span style="color: rgb(53, 152, 219);">/Give_badge</span>`

**Description:** Award badges to recognize a colleague’s contribution.  
**How it works:** Trigger the command and select the colleague to send a badge.  
![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-ylizccij.png)

#### `<span style="color: rgb(53, 152, 219);">/Create_poll</span>`

**Description:** Create quick polls to collect team feedback.  
**How it works:** Launch a poll and gather responses directly in chat.  
![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-ohcmd1ws.png)

#### <span style="color: rgb(53, 152, 219);">**`/`**`Tasks`</span>

**Description:** View tasks assigned to you.  
**How it works:** Displays the latest tasks mapped to the user.  
![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-vzsufdy8.png)

#### <span style="color: rgb(53, 152, 219);">**`/`**`Learning`</span>

**Description:** Access assigned learning content.  
**How it works:**

- **Search content** – Search learning by keyword
- **Your latest content** – View recently assigned learning  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-vz7bw6hy.png)  
    Selected content redirects the user to Converse for completion.

#### **<span style="color: rgb(53, 152, 219);">Help Command</span>**

#### <span style="color: rgb(53, 152, 219);">`/Converse_help`</span>

**Description:** Get guidance on using Converse commands.  
**How it works:** Displays help information and available commands inside chat.

#### <span style="color: rgb(53, 152, 219);">**Reminders and Notifications**</span>

Converse automatically keeps users informed through Google Chat notifications.

- **Learning reminders:** Alerts for newly assigned learning content
- **Notifications for:**
    
    
    - Content published
    - Learning pathways published
    - Tasks assigned
    - Badges awarded
    - Birthday and Work anniversaries  
          
        [![Birthay.jpg](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/scaled-1680-/Fufbirthay.jpg)](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/Fufbirthay.jpg)

These notifications appear directly in Google Chat.

#### <span style="color: rgb(53, 152, 219);">**Onboarding Your Team**</span>

1. After admin signup, a **Join Now** card is sent in Google Chat or space.
2. Team members click **Join Now** to access Converse.
3. Admins can also share a direct invite link with users outside the space.

Once joined, users can access all Converse features directly from Google Chat.

To allow teammates to automatically join without needing your approval, ensure that the **'[Allow users of the same domain to join automatically](https://converse.bsharpcorp.com/celebrate/user_management)'** setting is enabled.

### <span style="color: rgb(53, 152, 219);">**7. Best Practices &amp; Tips**</span>

- Add Converse to active team spaces
- Encourage consistent use of slash commands
- Use badges and polls to improve engagement
- Keep notifications enabled for timely updates

### <span style="color: rgb(53, 152, 219);">**8. Troubleshooting / FAQs**</span>

**Q: Can learning be completed inside Google Chat?**  
No. Learning is accessed from chat but completed in the Converse web app.

**Q: Can Converse be added to multiple spaces?**  
Yes, Converse can be added to multiple Google Chat spaces.

**Q: Where can I get support?**  
Email **<a class="decorated-link cursor-pointer" data-end="4432" data-start="4401" rel="noopener">converse.support@bsharpcorp.com</a>**

### <span style="color: rgb(53, 152, 219);">**9. Version Notes**</span>

Last Updated: 08 Jan 2026

# How to Use Converse on WhatsApp

### <span style="color: rgb(53, 152, 219);">**1. Overview**</span>

This guide explains how users can receive and access learning modules through the Converse WhatsApp bot, enabling learning delivery and consumption directly via WhatsApp.

### <span style="color: rgb(53, 152, 219); background-color: rgb(255, 255, 255);">**2. When to Use**</span>

- When users prefer WhatsApp as their primary communication channel
- When learning modules are shared via WhatsApp notifications
- When users want quick access to assigned courses from WhatsApp
- When users want to ask questions and receive instant answers via chat

### <span style="color: rgb(53, 152, 219);">**3. Concepts**</span>

- **Converse WhatsApp Bot** – The official Bsharp Converse bot on WhatsApp
- **Learning Notification** – WhatsApp message sent when learning is launched
- **View Courses** – Entry option to access assigned learning
- **Ask a Question** – Option to get instant answers from knowledge channels
- **OTP Login** – Secure login method used when accessing learning content

### <span style="color: rgb(53, 152, 219);">**4. Set Up Guide**</span>

#### <span style="color: rgb(53, 152, 219);">Complete Your Profile (One-time setup)</span>

1. Log in to [**Bsharp Converse**](https://converse.bsharpcorp.com/celebrate/signin).
2. Go to the **Profile** section (top right).
3. Add your **mobile number** in the Profile section.

![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-msblrbvq.png)

This step is required to receive WhatsApp notifications.

#### <span style="color: rgb(53, 152, 219);">Launch Learning Modules via WhatsApp (Admin Action)</span>

1. Ensure the learning module is **assigned** and **published**.
2. Click the **three dots** on the module card.
3. Select **Send Reminder**.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-6w8ltfrr.png)
4. You are redirected to the **Training Reminder** page.
5. Choose **WhatsApp** as the notification channel.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-0tkfnryj.png)
6. Click **Send**.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-v1o99c5v.png)

The learner will receive the learning notification on WhatsApp.

### <span style="color: rgb(53, 152, 219);">**5. User View**</span>

- Users receive a **WhatsApp notification** when learning is sent.
- The notification includes a **Learn Now** link.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-y6khsqtm.png)
- Clicking **Learn Now** opens the module with **OTP login**.
- Learning is completed in the Converse web experience after login.

#### <span style="color: rgb(53, 152, 219);">Access Converse WhatsApp Bot (Learner Action)</span>

1. Open **WhatsApp** and open the chat with **Bsharp Converse**.
2. Type **Hi** or **Help** in the chat.
3. Select **View Courses** from the options shown.
4. Choose one of the following options:
    
    
    - **Your Latest Courses** – to view recently assigned learning.
    - **Search Your Course** – to search for a course by name.
5. If **Your Latest Courses** is selected, choose a course from the list displayed.
6. If **Search Your Course** is selected, type the course name and then select the course from the list shown.
7. Receive the **course link** directly in the WhatsApp chat.
8. Click the **course link** to open the learning module and complete it.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-ut4yd6jw.png) ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-aoym1hvr.png)

#### <span style="color: rgb(53, 152, 219);">Instant Answers (Ask a Question)</span>

1. Open the **Bsharp Converse** WhatsApp chat.
2. Type **Help**.
3. Select **Ask a Question**.
4. Select a **Channel** (example: Cyber Securities).
5. Type your question.
6. Receive the response directly in WhatsApp.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-g28clyvk.png)
7. Choose **Yes** or **No** if prompted for more questions.

### <span style="color: rgb(53, 152, 219);">**6. Reporting**</span>

- Reporting is **not available inside WhatsApp**.
- All learning, engagement, and completion reports are available in:  
    **Converse Web Application → Reports**.  
    [https://converse.bsharpcorp.com/celebrate/user-report-page](https://converse.bsharpcorp.com/celebrate/user-report-page)

### <span style="color: rgb(53, 152, 219);">**7. Best Practices &amp; Tips**</span>

- Ensure mobile numbers are updated correctly in profiles
- Use WhatsApp reminders for faster learner engagement
- Encourage learners to use **View Courses** regularly
- Use **Ask a Question** for quick knowledge access

### <span style="color: rgb(53, 152, 219);">**8. Troubleshooting / FAQs**</span>

**Q: Can learning be completed fully inside WhatsApp?**  
No. WhatsApp provides access and notifications. Learning is completed after OTP login.

**Q: Can users edit WhatsApp reminder messages?**  
No. WhatsApp reminder messages are not editable.

**Q: What if the user does not receive WhatsApp notifications?**  
Verify the mobile number is added correctly in the profile.

### <span style="color: rgb(53, 152, 219);">**9. Related Links**</span>

- [Converse Web Application](https://converse.bsharpcorp.com/celebrate/signin?redirectURL=%2Fcelebrate%2Fdashboard)
- [Learning Module](https://help.bsharpcorp.com/books/content)
- [Instant Answers](https://help.bsharpcorp.com/books/instant-answers)
- [Reporting ](https://help.bsharpcorp.com/books/reports)

### <span style="color: rgb(53, 152, 219);">**10. Version Notes**</span>

**Last Updated:** 08 Jan 2026

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