# How to Use Converse on WhatsApp

### <span style="color: rgb(53, 152, 219);">**1. Overview**</span>

This guide explains how users can receive and access learning modules through the Converse WhatsApp bot, enabling learning delivery and consumption directly via WhatsApp.

### <span style="color: rgb(53, 152, 219); background-color: rgb(255, 255, 255);">**2. When to Use**</span>

- When users prefer WhatsApp as their primary communication channel
- When learning modules are shared via WhatsApp notifications
- When users want quick access to assigned courses from WhatsApp
- When users want to ask questions and receive instant answers via chat

### <span style="color: rgb(53, 152, 219);">**3. Concepts**</span>

- **Converse WhatsApp Bot** – The official Bsharp Converse bot on WhatsApp
- **Learning Notification** – WhatsApp message sent when learning is launched
- **View Courses** – Entry option to access assigned learning
- **Ask a Question** – Option to get instant answers from knowledge channels
- **OTP Login** – Secure login method used when accessing learning content

### <span style="color: rgb(53, 152, 219);">**4. Set Up Guide**</span>

#### <span style="color: rgb(53, 152, 219);">Complete Your Profile (One-time setup)</span>

1. Log in to [**Bsharp Converse**](https://converse.bsharpcorp.com/celebrate/signin).
2. Go to the **Profile** section (top right).
3. Add your **mobile number** in the Profile section.

![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-msblrbvq.png)

This step is required to receive WhatsApp notifications.

#### <span style="color: rgb(53, 152, 219);">Launch Learning Modules via WhatsApp (Admin Action)</span>

1. Ensure the learning module is **assigned** and **published**.
2. Click the **three dots** on the module card.
3. Select **Send Reminder**.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-6w8ltfrr.png)
4. You are redirected to the **Training Reminder** page.
5. Choose **WhatsApp** as the notification channel.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-0tkfnryj.png)
6. Click **Send**.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-v1o99c5v.png)

The learner will receive the learning notification on WhatsApp.

### <span style="color: rgb(53, 152, 219);">**5. User View**</span>

- Users receive a **WhatsApp notification** when learning is sent.
- The notification includes a **Learn Now** link.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-y6khsqtm.png)
- Clicking **Learn Now** opens the module with **OTP login**.
- Learning is completed in the Converse web experience after login.

#### <span style="color: rgb(53, 152, 219);">Access Converse WhatsApp Bot (Learner Action)</span>

1. Open **WhatsApp** and open the chat with **Bsharp Converse**.
2. Type **Hi** or **Help** in the chat.
3. Select **View Courses** from the options shown.
4. Choose one of the following options:
    
    
    - **Your Latest Courses** – to view recently assigned learning.
    - **Search Your Course** – to search for a course by name.
5. If **Your Latest Courses** is selected, choose a course from the list displayed.
6. If **Search Your Course** is selected, type the course name and then select the course from the list shown.
7. Receive the **course link** directly in the WhatsApp chat.
8. Click the **course link** to open the learning module and complete it.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-ut4yd6jw.png) ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-aoym1hvr.png)

#### <span style="color: rgb(53, 152, 219);">Instant Answers (Ask a Question)</span>

1. Open the **Bsharp Converse** WhatsApp chat.
2. Type **Help**.
3. Select **Ask a Question**.
4. Select a **Channel** (example: Cyber Securities).
5. Type your question.
6. Receive the response directly in WhatsApp.  
    ![](https://help.bsharpcorp.com/uploads/images/gallery/2026-01/embedded-image-g28clyvk.png)
7. Choose **Yes** or **No** if prompted for more questions.

### <span style="color: rgb(53, 152, 219);">**6. Reporting**</span>

- Reporting is **not available inside WhatsApp**.
- All learning, engagement, and completion reports are available in:  
    **Converse Web Application → Reports**.  
    [https://converse.bsharpcorp.com/celebrate/user-report-page](https://converse.bsharpcorp.com/celebrate/user-report-page)

### <span style="color: rgb(53, 152, 219);">**7. Best Practices &amp; Tips**</span>

- Ensure mobile numbers are updated correctly in profiles
- Use WhatsApp reminders for faster learner engagement
- Encourage learners to use **View Courses** regularly
- Use **Ask a Question** for quick knowledge access

### <span style="color: rgb(53, 152, 219);">**8. Troubleshooting / FAQs**</span>

**Q: Can learning be completed fully inside WhatsApp?**  
No. WhatsApp provides access and notifications. Learning is completed after OTP login.

**Q: Can users edit WhatsApp reminder messages?**  
No. WhatsApp reminder messages are not editable.

**Q: What if the user does not receive WhatsApp notifications?**  
Verify the mobile number is added correctly in the profile.

### <span style="color: rgb(53, 152, 219);">**9. Related Links**</span>

- [Converse Web Application](https://converse.bsharpcorp.com/celebrate/signin?redirectURL=%2Fcelebrate%2Fdashboard)
- [Learning Module](https://help.bsharpcorp.com/books/content)
- [Instant Answers](https://help.bsharpcorp.com/books/instant-answers)
- [Reporting ](https://help.bsharpcorp.com/books/reports)

### <span style="color: rgb(53, 152, 219);">**10. Version Notes**</span>

**Last Updated:** 08 Jan 2026

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