Instant Answers Report

1. Overview

The Instant Answers Report provides insights into how users interact with Instant Answers channels across the platform. It helps track user engagement by showing the number of queries raised, active users, and usage trends over a selected period.The report supports both organization-level monitoring and team-level visibility, depending on the user’s role and access.

2. When to Use

Use the Instant Answers Report when you want to:

Monitor overall adoption of Instant Answers across the organization

Understand how frequently users are raising queries

Track active users over time

Analyze usage trends by channel and time period

Review engagement at a team level for Managers, Trainers, and Mentors

Export data for analysis and review

3. Concepts

Instant Answers ChannelA configured knowledge channel used by users to raise queries and receive instant responses.

Active UsersUsers who have raised at least one query during the selected timeline.

QueriesTotal number of questions raised by users in Instant Answers.

Average Queries per UserAverage number of queries raised per active user.

Company TabOrganization-wide view available to Admin users.

Team TabRestricted view available only to Managers, Trainers, and Mentors for their mapped users.

Attribute FiltersFilters that allow report data to be refined using user attributes such as designation, department, country, manager, trainer, mentor, etc.

4. Set Up Guide

Open the main navigation menu from the homepage.

Navigate to the Reports section.

Click on Instant Answers Report.

View the list of all configured Instant Answers channels displayed in the report.

Select a time range such as:

This week

Last week

This month

Last month

This quarter

Last quarter

Last six months

Last 12 months

Review the dashboard data updated based on the selected time range.

Click Attribute Filter to refine the report using user attributes such as:

Designation

Department

Country

Coach email

Trainer email

Manager email

State

City

Select the required attribute values and apply the filter to update the dashboard.

Click Export to download the filtered report as an Excel file.

5. User View

Admins can see only the Company tab by default, which displays Instant Answers usage across all users and channels.If an admin is also assigned as a manager, trainer, or mentor, they can additionally see the Team tab.Managers, trainers, and mentors see the Team tab, which displays the same report layout but restricted to their mapped users only.

6. Reporting

The Instant Answers Report displays:

User activity across Instant Answers channels

Number of queries raised

Count of active users

Data can be filtered by time range and user attributes.

Reports can be downloaded as Excel files for offline review or sharing.

The report is accessed via Reports → Instant Answers Report.https://converse.bsharpcorp.com/celebrate/instant_answers_report/-1

7. Best Practices

Apply attribute filters to analyze usage by department or role.

Use longer time ranges (last quarter or last 12 months) for trend analysis.

Export reports regularly if historical comparison is required.

Review both query count and active users together to understand true engagement.

8. Related Links / FAQs

Related: User Management Dashboard Report

Related: Learning of the Day Report

FAQWho can view the Team tab?Only users assigned as managers, trainers, or mentors can view the Team tab.

9. Version Notes

Last Updated: 31 Dec 2025