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How users can use Instant Answers

1. Overview

Instant Answers allows users to ask questions and receive answers directly from uploaded documents. Users can ask questions in natural language and receive answers generated only from the content available in the system.

2. When to Use

  • When users want answers from their organization’s documents

  • When users prefer asking questions instead of searching manually

  • When users want responses in their preferred language

3. Concepts

  • Instant Answers

  • Natural Language Questions

  • Document-Based Answers

  • Multilingual Answers

  • Channels

4. User View

Users can ask questions in a conversational way. Answers are shown instantly and are generated only from the documents uploaded to the system. Users can ask questions in different languages and receive answers in the same language.

5. Best Practices

  • Ask clear questions related to available documents.

  • Use natural language when asking questions.

Q: Where do the answers come from?
A: Answers come only from the documents uploaded to the system.

7. Version Notes

 

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