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1. Overview In Instant Answers, an Expert is the assigned channel owner responsible for managing unanswered questions. This role allows a designated person to review questions escalated by users, respond to them, and build the channel’s knowledge base over ti...

1. Overview Suggested Questions in Instant Answers help admins add common or important questions in advance. These questions appear in the chat so users know what they can ask in a channel. 2. When to Use When users are not sure what questions they ca...

1. Overview Instant Answers allows users to ask questions and receive answers directly from uploaded documents. Users can ask questions in natural language and receive answers generated only from the content available in the system. 2. When to Use When ...

1. Overview The Language function in Instant Answers allows users to ask questions and receive answers in multiple languages. The system supports multilingual interactions while using the same underlying documents. 2. When to Use When users are more c...

1. Overview Learning of the Day allows admins to deliver learning content to users in small, daily portions. Instead of assigning a full module at once, content is published as learning cards on a scheduled basis. Learners receive a fixed number of cards each...

1. Overview This feature allows admins to create learning flash cards and quizzes in Learnbee using content from a Knowledge Base. The knowledge source can be either Internet or Channels, where Channels are built from documents already uploaded in Instant Ans...

1. Overview Quiz is a content item in Bsharp Converse used to assess learner understanding within a training module. It allows administrators to create structured assessments with different question types, scoring rules, timers, and evaluation settings, and t...

1. Overview Learnbee allows admins to create structured training content using slides, documents, quizzes, and AI-generated learning cards. Training content created in Learnbee can be multilingual and is later used inside Content modules for learner assignmen...

1. Overview The Content feature in Bsharp Converse supports multiple content types that help admins build rich, structured training modules. These content types allow you to combine written material, visuals, videos, documents, assessments, AI-generated learn...

1. Overview Learnbee is the AI authoring tool used inside Bsharp Converse to create training content. It allows administrators to create learning topics with slides, quizzes, and voiceovers, and then link this content back into Content modules for learner con...

1. Overview This feature in Learnbee allows admins to upload PDF-based training content and convert it into narrated learning slides with voice-overs in multiple languages. It supports generating voice-over text from the PDF, translating it into selected lang...

1. Overview This feature allows Learnbee flash cards to be linked to Learning of the Day so that the same learning content can be delivered to users as daily cards. Once a Learnbee topic is published, it can be selected during Learning of the Day feed setup t...

1. Overview The Feed in Bsharp Converse is a central space where users can create and interact with posts. It allows admins and managers to share messages, recognize employees using badges or certificates, conduct polls, and engage users through comments and ...

1. Overview The Birthday feature automatically posts birthday wishes on the Feed when an employee’s date of birth is reached, helping teams celebrate and engage employees effortlessly. 2. When to Use This? To automatically wish employees on their birthd...

1. Overview The Work Anniversary feature automatically celebrates employee milestones based on their date of joining by posting congratulatory messages on the Feed. 2. When to Use This? To recognize employee loyalty and tenure To celebrate work mil...

1. Overview The Communication Centre is a centralized feature in Bsharp Converse that allows admins to send emails and in-app notifications to users. It helps organizations communicate important updates, reminders, and announcements to the right audience at t...

1. Overview The Privacy (Email Notifications) page allows users to decide which email notifications they want to receive from Converse. Users must opt in to receive emails sent by the admin for activities such as badges, certificates, birthdays, learning upda...

1. Overview Company Setup in the Settings Centre is where admins configure essential company-level settings that control how Converse behaves across the platform. This includes setting up company information, managing automated engagement posts, configuring I...

1. Overview The Content section in the Settings Centre allows admins to configure all the background options required while creating learning modules. These settings define how content is categorized, organized, and displayed to users. Proper configuration he...

1. Overview The Engagement Setup section in the Settings Centre allows admins to configure employee engagement features such as rewards, recognitions, and automated celebration posts. These settings help improve user participation, motivation, and platform en...