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Tasks
1. Overview The Tasks feature helps learners understand what they need to complete next on the platform. It provides a clear list of pending learning actions, making it easy for learners to stay focused and complete required learning on time. This feature ...
How to Set Up Instant Answers
1. Overview Instant Answers is an AI-powered feature in Bsharp Converse that allows users to ask questions and get quick answers from uploaded documents and configured channels. Admins set up answer channels with knowledge content and experts, enabling users ...
What is the role of Expert in Instant Answers
1. Overview In Instant Answers, an Expert is the assigned channel owner responsible for managing unanswered questions. This role allows a designated person to review questions escalated by users, respond to them, and build the channel’s knowledge base over ti...
How to generate ‘Suggested Questions’ in Instant Answers
Overview Suggested Questions in Instant Answers help admins add common or important questions in advance. These questions appear in the chat so users know what they can ask in a channel. When to Use When users are not sure what questions they can ask ...
How users can use Instant Answers
1. Overview Instant Answers allows users to ask questions and receive answers directly from uploaded documents. Users can ask questions in natural language and receive answers generated only from the content available in the system. 2. When to Use When ...
How do we use the Language function in Instant Answers
Overview The Language function in Instant Answers allows users to ask questions and receive answers in multiple languages. The system supports multilingual interactions while using the same underlying documents. When to Use When users are more comfort...